Refund & Replacement Policy

Refund & Replacement Policy

Cancellation and placement fees

Scope

This policy applies to the standard recruitment placement service provided by Julia Fleischeuer, carrying on business under LATAM STRATEGIC CONSULTING and operating the Latam Strategic Partners brand (“LSP”). A signed client agreement takes precedence where it expressly states different terms. Mandatory legal rights remain unaffected.

Cancellation before the professional starts

You may cancel a search by emailing hello@latamstrategicpartners.com before the professional’s first working day. No standard placement fee is earned before that day. If the candidate withdraws, does not start, or the client cancels before the start, any placement fee paid early is refundable; the client may instead choose a credit toward a continuing search. We do not substitute a credit for a refund without the client’s agreement.

Any separately commissioned service or third-party expense must have been approved in writing, including its cancellation terms, before it was incurred. Such charges are governed by those terms and are not automatically waived with the placement fee. If an introduced professional is subsequently hired, any introduction period and related fee expressly set out in the signed agreement still apply.

When the fee is earned

The standard one-time fee is 15% of agreed first-year base salary or fixed contractor compensation and becomes due on the professional’s first working day. After work has begun, a qualifying early departure is addressed through the replacement policy below rather than an automatic cash refund.

180-day replacement policy

180-day replacement coverage

LSP will carry out one replacement search at no additional placement fee when the original professional resigns or the client ends the engagement for documented performance or suitability reasons within 180 calendar days of the original first working day.

To qualify:

The original placement invoice must have been paid by its agreed due date, unless an extension was agreed in writing.
Notify LSP in writing within 10 business days after the departure, identifying the original start date, last working day and reason for departure.
The role must remain open with materially the same responsibilities, seniority, pay, hours, work location and engagement conditions.
The client must cooperate reasonably with the replacement search and provide feedback and interview availability.
The client must have met its payment and lawful workplace obligations to the professional.

Coverage does not apply to redundancy, layoffs, business closure, elimination of the role, material changes to the agreed role or working conditions, or a departure caused by client non-payment, harassment, discrimination or other unlawful conduct. The remedy does not cover the professional’s wages, severance, equipment, lost revenue or other costs arising from the engagement.

How the replacement search works

After confirming eligibility, we agree an updated search brief and begin one replacement search for the same role. There is no additional placement fee for the covered replacement. A materially different role requires a new written agreement; we will not charge an unagreed fee.

The client makes the final hiring decision. Candidate availability and interviews affect timing, so no replacement start date is guaranteed. Coverage provides one replacement placement, not an unlimited series of replacements, and does not restart a new 180-day guarantee for the replacement unless agreed in writing.

If we cannot provide a suitable introduction meeting the agreed search brief after 90 calendar days of an active replacement search, the client may continue the search or receive a credit equal to the original placement fee, valid for 12 months from issue toward another LSP placement. Periods when the client pauses the search do not count as active search time. This credit is the alternative contractual remedy, not a cash refund, except where law requires otherwise.

Refund requests and contact

Refund requests and billing errors

For a refund of a fee paid before a hire who never started, a duplicate charge, an erroneous charge, or another legally required refund, email hello@latamstrategicpartners.com with the client name, invoice reference and reason. Do not include full card details. We aim to acknowledge requests within 5 business days. Once a refund is approved, we initiate it within 10 business days to the original payment method where possible. Your bank or payment provider may take additional time to post it.

A refund covers the amount due to be returned, including applicable refundable tax. We do not deduct LSP’s processing costs from a refund of an unearned, duplicate or erroneous placement fee. Currency conversion changes or charges imposed independently by your bank may affect the amount credited in your home currency. This policy does not restrict statutory rights or lawful payment disputes.

Contact

Email: hello@latamstrategicpartners.com

Phone: +1 403 708 0129

Business: Latam Strategic Partners / LATAM STRATEGIC CONSULTING, operated by Julia Fleischeuer, sole proprietor, Strathmore, Alberta, Canada.